Privacy Policy (“Policy”)

This Policy was last updated on 2 August 2023.

Novatech Creative Event Technology Pty Ltd ACN 120 352 865 (“we”, “our” or “us”) is committed to protecting the personal and credit related personal information (“credit information”) that we may collect and hold about you. This Policy sets out our policies relating to management of your personal information and credit information. These policies are based on our obligations under the Privacy Act 1988 (Cth) (“Act”) (including Australian Privacy Principles (“APPs”) and Part IIIA (Credit reporting).

By voluntarily supplying us with your personal or credit information, you are agreeing to be bound by this Policy.

Any amendments to this Policy will be notified to you by posting an updated version on our website.

Please note that our website contains links to other websites. When a user has clicked on a link to another site, they leave our site and are no longer protected by this Policy.


Collection of personal information



The personal information we may collect and hold about you includes:
  • contact information such as your name and address, telephone numbers and email address;
  • financial information, including bank account details and credit card details; and
  • business details, including Australian Business Number (“ABN”).
  • information about job applicants, staff members and volunteers, including education, employment background, qualifications resumes and supporting evidence.

In addition, we may collect and hold the following credit information:
  • identification information- name, date of birth, current or previous address, driver’s licence number;
  • type and amount of credit sought;
  • trade references – name of entity, ABN, contact name, telephone number, fax number, email, years trading with you;
  • publicly available information about an individual’s creditworthiness;
  • consumer credit liability information- name of credit provider, type of consumer credit, details of the consumer credit provided;
  • default information;
  • repayment history information; and
  • payment information in relation to an overdue payment.


Cookies



We may use “cookies” or similar technologies to collect data. A cookie is a small file, typically of letters and numbers, downloaded on to a device when you access our website. Our website collects the following information from users:
  • your server address;
  • your top level domain name (for example, .com, .gov, .au etc);
  • the date and time of your visit to the site;
  • the pages you accessed;
  • the previous site you have visited; and
  • the type of browser you are using.


Means of collection of personal and credit information



Your personal and credit information may be collected in a number of ways, including:
  • directly by our staff when you seek, or enquire about, our services; or
  • when you use our website or complete a form linked to our website.

In some circumstances, where it is unreasonable or impracticable to collect information from you, we may collect information about you from a third party source.

You need not provide all the information requested by us, but this may prevent us from providing some or all of our goods or services to you.


Use, disclosure & purpose



We collect, hold and disclose your personal and credit information for the following purposes:
  • as a necessary part of providing our goods and services to you, including but not limited to the:
    • provision of equipment and/or production services;
    • marketing equipment, production services by us or our agents, distributors or contractors;
    • processing of any payment instructions, direct debit facilities and/or credit facilities requested by you; and
    • the collection of any amounts owed to us by you, in accordance with out Terms and Conditions;
  • to promote and market our products and services to you or provide you with information that we believe may be of interest to you (unless as directed otherwise);
  • to personalise and customise your experiences with our website;
  • to help us research the needs of our customers and to market our goods and services with a better understanding of your needs and the needs of customers generally;
  • to allow us to provide advertising material to you regarding us, our clients, and other business partners (unless as directed otherwise);
  • To support suitability for employment at Novatech including but not limited to:;
    • Identifying and evaluating candidates for potential employment, as well as for future roles that may become available;
    • Maintaining records in relation to recruiting and hiring; and
    • To communicate and respond to application matters
  • other purposes related to any of the above.

We will only use your information for the purposes for which it was collected (“primary purposes”) or a purpose related to the primary purpose, if this use would be reasonably expected by you, or otherwise, with your consent.

We may disclose your information to necessary third parties, who assist us to provide, manage and administer our goods and services. Information provided to third parties will be dealt with in accordance with that entity’s privacy policy. People we may disclose your information to include:
  • third parties that provide goods and services to us or through us;
  • third parties, such as marketing and digital agencies, who may send to you our e-newsletters on our behalf;
  • our website host or software application providers;
  • third parties in order to comply with our legal obligations including, for example, our auditors, legal advisors and the Australian Taxation Office; and
  • other organisations listed as trade references in a credit application.

We do not disclose your personal information to overseas recipients.


Quality, access to & correction of information



You are entitled to have access to and seek correction of any personal information that we may hold about you. We require that requests for access to or to update or correct your personal information to be in writing outlining the details of your request. Such requests should be addressed to the Privacy Officer via the details provided in this Policy.

We will take appropriate steps to verify your identity (or verify that you act as an authorised agent of the individual concerned) before granting a request to access your personal information.

We will respond to your request for access to your personal information within a reasonable time after you make the request and if access is granted, access will be provided within 30 days from your request. We will, on request, provide you with access to your personal information or update or correct your personal information, unless we are lawfully excluded from granting your request, including if:
  • giving access would be unlawful;
  • we are required or authorised by law or a court/tribunal order to deny access; or
  • giving access is likely to prejudice one or more enforcement related activities conducted by an enforcement body.

Where your request for access is accepted, we will provide you with access to your personal information in a manner, as requested by you, providing it is reasonable to do so.

Your request for correction will be dealt with within 30 days, or such longer period as agreed by you. If we deny your request, we will provide you with a written notice detailing reasons for the refusal and the process for making a complaint about the refusal to grant your request.

We will accept your request for correction of your credit information where we are satisfied that it is inaccurate, out-of-date, incomplete, irrelevant or misleading.

Upon accepting a request for correction of your personal information, we will take all steps that are reasonable in the circumstances, having regard to the purpose for which your information is held, to correct your personal information.

If your request for correction of credit information is accepted we will provide written notice of this correction to any entity to which we have disclosed this information previously, to the extent that this is practicable.


Storage and Security



Your personal and credit information is securely stored on computer systems equipped with comprehensive backup and security mechanisms.

Any personal or credit information gathered through our website or maintained on computer systems is safeguarded by a multi-layered approach, encompassing physical, technical (including firewalls and SSL encryption), and procedural strategies.

We take appropriate steps to secure data collected, and to shield personally identifiable information from potential risks such as loss, unauthorized access, misuse, interference, or alteration.

We aim to achieve this through:
  • Imposing strict confidentiality requirements on our personnel.
  • Establishing policies governing the security of document storage.
  • Enforcing stringent security protocols for accessing our systems.
  • Deploying two-factor authentication (2FA) for all web-based applications that offer this feature.
  • Granting access to personal information solely upon satisfactory identification.
  • Exercising controlled access to our physical premises.
  • Implementing protective measures for our website's security.


Dealing with us anonymously



Where lawful and practicable to do so, you can deal with us anonymously or using a pseudonym. You can deal with us anonymously or using a pseudonym when making a general enquiry about the goods and services that we can offer to you including via telephone or our website.

At the time you purchase our goods or engage our services, it is no longer practicable for you to deal with us anonymously or using a pseudonym.


Credit Information Notifiable Matters



We do not disclose your credit information to any credit reporting bodies. Any credit information we collect and/or hold about you will be dealt with in accordance with this Policy.


Complaints



If you believe that we have breached a term of this Policy or the Act you may submit a written complaint. The written complaint can be emailed or posted to us using the contact details set out below. You must include contact details for us to contact you regarding your complaint.

Our Privacy Officer will consider your complaint and respond as soon as reasonably possible, but not more than 30 days from receiving the complaint.

If you are unsatisfied with the outcome of your complaint you may refer your complaint to the Office of the Australian Information Commissioner to be resolved.


Contact us



If you wish to:
  • gain access to your personal information;
  • make a complaint about a breach of your privacy;
  • contact us with a query about how your information is collected or used;
  • contact us regarding any other matter concerning this Policy,

you can speak directly with our staff who will do their best to try to resolve your issue as simply as possible. Alternatively, you can write to us or send us an email so that our Privacy Officer can consider the matter. We will respond to you as soon as reasonably possible.

If you do not wish to receive direct marketing from us, please contact our Privacy Officer via the details below. Our contact details are as follows:

Phone: 08 8352 0300
Privacy Officer contact: Matthew Reed
Postal address: 153 Holbrooks Road, Underdale South Australia 5032

For more information on privacy see the Office of the Australian Information Commissioner's website at: http://www.oaic.gov.au.